Our clients all have one thing in common: they understand that direct communication is an essential component of their marketing and growth strategies, even in a digital age. Whether they are launching a new product, building their opportunities pipeline, fielding interest from traditional marketing channels, or reconnecting with their customers, there is no substitute for picking up the phone. At Voicentric, we are on the phone all the time - it's what we do best!
For over two decades, Voicentric has dedicated its focus to the Life & Materials Science sector. Our deep market knowledge, combined with our understanding of the calibre of professionals required to communicate the complexities of our clients’ innovations clearly and credibly, is at the heart of our success.
Services
We offer a range of services and project types at Voicentric. Take a look at our main offerings and get in touch to learn more about how we can support you.
Doing Things Differently
• Our Conversations: In our industry, a 'hard sell' approach doesn't work. The experts we engage with are sceptical and curious, making overly scripted interactions ineffective. Instead, we use a natural, conversational approach to encourage prospects share insights about their projects, challenges, and aspirations. Our conversations let them do most of the talking, allowing us to truly understand their needs and build meaningful relationships.
• Flexible And Adaptable: We recognise our clients’ needs to start projects quickly. Our agile resourcing model enables us to redeploy and recruit swiftly, enabling most campaigns to be up and running within a few weeks of receiving the initial brief. Additionally, we can change focus or re-strategise during our campaigns with negligible down-time, be it a new geographical target or even product.
• We Bridge The Gap Between Marketing And Sales: Whilst our client’s marketing teams will often plan and initiate our campaigns, our product goes to and empowers their sales teams. We focus on building trust and awareness of our activities, opening lines of communication, and establishing feedback loops. By taking a direct interest in the transition of leads to your sales team and monitoring their progress, we ensure a successful collaboration and drive your business forward.
• If It’s Not Working Out, We Can Take A Time-Out: The foundation of our success is long-lasting relationships, which are reliant on honesty. If we identify the need to change strategy, we will tell you at the earliest opportunity and will slow-down or pause the campaign to mitigate unproductive or suboptimal returns on your investment. In rare cases where we believe the project may not work, we will advise an indefinite halt in which case you will only be charged for work completed up to that point.
• Our Specialty: Specializing in scientific telemarketing, with a focus on the Life Sciences and Materials Science industries, we have honed our understanding of this fast-evolving landscape and the behaviour of its key players over two decades. Our specialization has enhanced our reputation, making us the agency of choice for both industry leaders and start-ups.
• Our People: Our highly intelligent workforce is the driving force behind our success. With many team members holding post-graduate degrees, they bring a wealth of knowledge and expertise to every interaction. Extensively trained on client technologies and product applications, our employees are adept at presenting your products and value propositions with clarity and credibility. Their ability to identify opportunities, handle objections, and navigate complex customer interactions ensures that your business objectives are met.
• Global Reach: Our operations span the Americas, Europe, the Middle East, and the Asia-Pacific regions, ensuring seamless communication in multiple languages across all time zones. Key to this, is our team of native linguists.
• No Contact Lists, No Problem: Where possible, Voicentric will research new prospects from scratch. Pure desk research and algorithms can be costly and fail to find your prospects; phone validation throughout an evolving research method ensures that you end up with a targeted and effective list that we can market to at the same time.
• Bespoke CRM, Reporting And profiling: We appreciate the value of data and handle it with care, ensuring cleansing and strategic use for accuracy and reliability. We provide detailed, customised reports and capture customer profiling to help target appropriate contacts in future and provide market insight to clients.
• We Are All ‘Owners’: Voicentric is an Employee-Owned Company. This means that our people have a vested interest in our success and a distinct sense of accountability for maintaining our culture of excellence. Everyone knows that for Voicentric to be successful, our collaboration with you needs to be.
Data
Poor data can waste time and money. Voicentric can improve the quality and quantity of data you have for future marketing initiatives. Profiling customers and continually updating and improving your dataset will allow you to launch your next targeted project with confidence.
