International Communications Representative
, with expectation to progress to Senior Advisor role within your first year.
Your Role
As an International Communications Representative, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:
- Conducting calls to generate high-quality leads
- Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications
- Understanding the needs of prospective customers and reacting accordingly
- Maintaining organized and detailed records of customer interactions
- Researching contacts and considering their requirements prior to communication
- Supporting your colleagues and working as a team
- Embracing our company values
- Delivering a very high standard of quality and professionalism at all times
About You
- Exceptional communication skills, both written and spoken
- Positive attitude and results-driven
- Good team and interpersonal skills
- Confidence to direct the course of a conversation and handle objections
- Well-organized and conscientious, with excellent attention to detail
- Ability to quickly learn new processes
- Fluency in an additional language (e.g., German, French, Spanish, Italian, Portuguese, Mandarin, Korean, etc.)
- Educated to degree level or equivalent professional experience
- Scientific background, particularly in Chemistry or Biology (educational or vocational)
- Experience with CRM systems
- Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)
Benefits We Offer
- Career progression opportunities, including senior advisor and project coordinator roles
- Ongoing training and coaching
- Option of a flexible contract or a permanent contract
- Part-time hours (minimum 20 hours) or full-time hours
- Variety of shifts available between 6am and 9pm, with a regular weekly shift pattern agreed from day one, and no weekend work
- Hybrid working model – remote and office work (desktop computer, screens, keyboard, webcam provided)
- Eligible employees can earn a share of company profits; Voicentric became an EOT (Employee-Owned Trust) in 2019
- Employee of the quarter awards (prizes have included international trips for two, spa retreats, laptop, TV, annual gym membership, etc.)
- Regular parties and social events
- EAP (Employment Assistance Program) via Health Assured – a fantastic tool offering benefits to your physical and emotional wellbeing
- Free 24/7 counselling, legal, personal & financial guidance line
- Online Health Portal & access to a Wisdom App
- Critical incident advice & telephone support
- Pension scheme
- Free eye tests
- Free flu vaccination
- Informal dress code
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