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Intelligent Telemarketing For The Sciences

Established in 2002, Voicentric has spent over two decades honing its speciality in scientific communication. Our telemarketing and lead generation services support many of the top companies in the Life and Materials Science sector.

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About Us

Learn more about voicentric

As an Employee Owned Company, there is a distinct sense of accountability and dedication from our team to deliver the best results for our clients; we are motivated and committed to delivering results that impact our client’s business and our joint partnership.

We celebrate our diversity, the international makeup of our workforce, and the broad range of backgrounds in our community as key strengths of our company. With our work spanning all time zones and teams that speak a range of different languages, our intelligent and enthusiastic colleagues provide a quality of service that is hard to find in any sector that can target your desired geography.

Our intelligent workforce hold nuanced, and detailed conversations that enable us to deliver bespoke, flexible projects that achieve your objectives. Voicentric can act as an extension to sales and marketing teams, allowing you to manage your resources, prioritise your workload, focus on converting opportunities to sales and rely on us to develop and manage your sales pipeline.

We offer a wide range of services to complement your marketing initiatives. Whether we are working with your existing customers or sourcing new business, our approach of direct and personal communication enhances engagement, improves detail and quality of data capture, and accelerates leads into your pipeline.

Mission and Vision

Our Mission:

Connecting the scientific community with the resources they need to achieve their goals and make a difference in the world. Providing insight into customer needs and delivering the highest quality results for our partners in our niche sector.

Our Vision:

To be the personal voice of scientific marketing in an increasingly digital landscape

Our Values

This is what we stand by

At Voicentric, our values are not just for show, we live our values and care about maintaining them, for all our benefit, into the future.

We are proud to have compiled our company values through careful consideration, involvement of our full workforce, and the belief that they truly represent us for who we are and what we aim to be.

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Apply expertise & prioritise quality

  • Demonstrate our reputation as communication experts in scientific marketing
  • Pay attention to both the fine details and the overarching strategy
  • Deliver bespoke projects and handle data with care
  • Establish high standards and expectations
  • Invest in our people with training, feedback, and development
  • Make the most of every hour

Earn trust & speak honestly

  • Prioritise enduring partnerships over short-term profit
  • Communicate transparently – face up to hard truths and difficult conversations
  • Hold ourselves, and each other, accountable
  • Communicate clearly about performance
  • Foster a culture of feedback, questions, and suggestions

Collaborate & remain united

  • Be more than a service provider – be partners and collaborators
  • Celebrate our diversity and the strength of our community
  • Hold ourselves, and each other, accountable
  • Cultivate an atmosphere of acceptance, friendliness, and care
  • Learn from each other

Our Niche

Telemarketing For The Sciences

Voicentric stand out as specialists in scientific communication, distinguished by expertise, personalised engagement and global reach.

  • We understand how scientists think and know how to unlock their curiosity, encouraging them to discuss their projects, existing technologies, challenges and aspirations.
  • Our team digest complex information and communicate it clearly and professionally in a conversational manner. With experience and confidence speaking to scientists around the world, our team are not fazed by scientific concepts or jargon thanks to a dedicated support team providing specialist science training and call coaching.
  • We capture profiling data on customer products, applications, techniques and competitors in our specialised internal CRM, providing optimal return on your investment, a more targeted approach to ongoing endeavours and detailed reports.
  • Specialisation in the Life and Materials Science sector enhances our credibility and value to you when offering advice on campaign strategy. It aids our ability to identify key accounts or customer personas and develop research methods tailored to your individual projects.

What Makes Us Special?

Benefits Of Working With Us

There are advantages to working with a specialist service provider. Take a look at what makes us so valuable to companies requiring high quality return on investment.

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Calibre of our people

Our exceptional team is the foundation of our success

Niche

Telemarketing For The Sciences

Flexibility and Adaptability

Optimising your evolving campaigns

Employee Owned

Dedicated team with distinct sense of accountability

Bridge gap between marketing and sales

Support throughout your workflow

Languages

Put customers at ease by speaking in their first language

Global Reach

Our operations span across the Americas, Europe, Middle East, and Asia-Pacific regions

Conversational approach

Engaging and open conversation that is free from typical sales rhetoric

Bespoke CRM and reporting

Data is strategically used and handled with care

Experience

Specialty services refined for over 20 years

Customer profiling and detailed data capture

Every conversation is a learning opportunity

Dedicated Support Team

Training, development, and Quality Assurance

Availability to our clients

Your Programme Manager is here to help

A True Partnership

Prioritising enduring partnerships over short-term gains

Transparency and Authenticity

Collaboration requires clarity and we don’t hide from hard truths

Prioritisation of Quality

Reputation for high quality calls, leads and reports

Meet the team

The People Powering Our Success

Our skilled and experienced team are what makes Voicentric special. Invested in our shared success, our team are driven to provide the high-quality services we are known for. Take a moment to meet the people that will help your business grow.

Meet The Team

Training & coaching

Developing our People

Our client’s products and the technology that underpins them are often complex. It’s crucial that our teams understand the technology and its applications and have the skill and confidence to engage with customers to achieve client objectives.

  • Our science training team understand your products, the audience they are aimed at and how best to position them
  • Our coaching team provide ongoing support throughout a campaign to continually improve the quality of our conversations and notes
  • Performance feedback is not just regular; it’s a targeted tool for growth, ensuring that support is always at hand to foster development and drive success in every role.
  • We invest in the development and support of our people, who are our greatest asset.

Languages

Marketing Science Globally

Our global operations span across the Americas, Europe, Middle East, and the Asia-Pacific regions, ensuring seamless communication in multiple languages across all time zones.

Our main languages include English, German, French, Spanish, Italian, Portuguese and Mandarin.

Contact Us today to enquire about other languages.

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North East Business Award

Best Place to Work

We’re proud to be recognised as one of the regions best places to work, having won the title of “Best place to work” in Durham, Sunderland & South Tyneside.

It’s gratifying to see Voicentric recognised for its exceptional working environment and culture; qualities that are shaped by every individual in our organization and that translate into the outstanding work we deliver to our clients.

What Our Customers Say

We are proud of our client partnerships – with transparency and authenticity at our core, feedback and open communication help us optimise our services and develop enduring client relationships.

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EMEAI Field Marketing Director, Proteomics Company

When working with Voicentric, I try to think of them as an extension of my team and how they fit into our customer journey, and......

Director Life Sciences Portfolio Marketing, Scientific Information and Analytics company

Voicentric understood our goals and had the experience and initiative to adapt and deliver. The team knows our target sector and are used to speaking......

Senior Manager, Downstream Marketing at a Leading Materials Science Solutions Provider

My Market Development team and I have had the pleasure of working with Voicentric as our telemarketing partner for several years. They’ve truly transformed......

VP Marketing and Communications at a Global Biomedical Device Organisation

For over 20 years, Voicentric has provided outstanding telemarketing services, across the many high-profile life sciences, materials science and health sciences companies I have worked for......

Associate Director of Marketing Program Management at a leading Life Science Measurement and Tools Company

Working with Voicentric has been an invaluable cornerstone of our demand generation strategy. Together, we've navigated lead qualification, nurture campaigns, and lifecycle/replacement projects, all......

EMEAI Field Marketing Director, Proteomics Company

When working with Voicentric, I try to think of them as an extension of my team and how they fit into our customer journey, and they very much deliver with this way of working. Their approach to preparing for our calling campaign and their desire to understand our portfolio help deliver an authentic experience to our customers. They are very collaborative in making changes to a project if we do not see the desired results, ensuring that we try to maximize our investment with them. I look forward to working with them again!

Director Life Sciences Portfolio Marketing, Scientific Information and Analytics company

Voicentric understood our goals and had the experience and initiative to adapt and deliver. The team knows our target sector and are used to speaking to scientists in the academic or corporate world. After a successful pilot, we scaled up to a proficient team capable of calling globally in multiple languages. Their detailed reports and close collaboration with our sales team ensured strategic targeting of specific accounts, maintaining opportunities, and bridging the gap between marketing and sales. Our relationship was a true partnership, marked by innovative thinking and constant availability to brainstorm our next steps. They have proven to be an invaluable asset to our business.

Senior Manager, Downstream Marketing at a Leading Materials Science Solutions Provider

My Market Development team and I have had the pleasure of working with Voicentric as our telemarketing partner for several years. They’ve truly transformed our marketing programs in competitive target markets like food, battery, cement, metals, and mining around the globe.

Their method, dubbed “Intelligent Telemarketing”, surpasses conventional tactics. Voicentric’s team of scientists comes with an understanding of our solutions and callers receive profound training on our products. This not only inspires confidence in our potential clients but also ensures effective communication of our message.

We greatly value Voicentric’s commitment to GDPR compliance, which is crucial in today’s data-sensitive landscape. Voicentric doesn’t simply make calls; they provide comprehensive market intelligence, acquiring new contacts, and delivering detailed reports customized to our CRM needs. In short: They nurture contacts and cultivate leads until they are ready for sales contact. This persistence has contributed to our success.

Global reach: With inbound and outbound calling capabilities in native languages across the Americas, EMEA and Asia, Voicentric ensures language is never a barrier to reaching potential clients. Their reliability in project management and execution has made them an integral part of our extended team. Their intelligent approach to telemarketing, paired with their commitment to compliance and customer satisfaction, makes them a valuable partner for any company seeking to broaden its market reach.

VP Marketing and Communications at a Global Biomedical Device Organisation

For over 20 years, Voicentric has provided outstanding telemarketing services, across the many high-profile life sciences, materials science and health sciences companies I have worked for, with the provision of:
- Quality lead generation for both low and high-ticket items - some as high as £1millon within the life sciences sector.
- Outstanding customer service – for all aspects of our after sales service.
- And more recently, scoping the provision of a patient community care help desk, for our leg ulcer healing device.

Their expertise in communicating complex propositions into complex market places is world-class and a global capability.

Associate Director of Marketing Program Management at a leading Life Science Measurement and Tools Company

Working with Voicentric has been an invaluable cornerstone of our demand generation strategy. Together, we've navigated lead qualification, nurture campaigns, and lifecycle/replacement projects, all of which have significantly enriched our global business. Their technical expertise seamlessly integrates with our team, ensuring a consistently smooth experience for both our prospective and current customers.

Throughout our journey, our partnership with Voicentric has only grown stronger and more refined. Despite the inevitable changes in the business landscape, their unwavering dedication to collaboration and our mutual success has remained steadfast. We couldn't be happier with the results we've achieved together, and we eagerly anticipate the continued excellence that lies ahead as we embark on further endeavours with Voicentric